What to do if the VPN connection fails?

If you are experiencing issues with your NymVPN connection, please follow the steps below to attempt to troubleshoot your issue.

Step 1: Update NymVPN to the latest version

Make sure that you are in the latest version of NymVPN, you can check this on the NymVPN Download page. 

Step 2: Ensure No Other VPNs Are Running

Check that no other VPN services are running on your system. Multiple VPNs can conflict with each other and cause connection issues. 

Step 3: Restart Your Modem/Router/Wi-Fi and/or device

A simple restart can often resolve connection issues.

Step 4: Reinstall NymVPN

Uninstall and then install NymVPN in your device. 

Step 5: Check Your Device for Updates

Ensure your device's operating system and NymVPN are up to date:

• Windows/Mac: Check for system updates in the settings menu.
• Linux: Use your package manager to update the system.
• NymVPN: Open NymVPN and check if you are in the latest version. 

Step 6: Connect to other entry/exit locations

Try connecting to a different entry/exit locations in NymVPN. 

Step 7: Add an exception for VPN in your antivirus software

If you are using an antivirus software, it may be blocking your VPN connection. Add NymVPN as an exception.

If your issue still persists after attempting all steps above, please use the option to Get in Touch with our NymVPN support team and submit a ticket under Technical Issues.