What are known issues with the current version of NymVPN? (November 2024)

Below is a list of known issues currently affecting NymVPN as of November 2024:

Network Issues

We are currently working on improving our NymVPN network services, but during the NymVPN beta phase you may encounter the following issues: 

• "What's my IP Address" services show a different location than the one selected in NymVPN

Each NymVPN server's location is inferred based on its IP address by our IP geolocation system. The actual location may slightly differ from what is displayed in the app, but this is continuously being improved. You can visit our help article on "How is server location determined by NymVPN" to understand more about geolocation and how this works on NymVPN.

• NymVPN is leaking DNS/WebRTC and IPv6 addresses  

Being experimental software, NymVPN may still allow online services on your device to communicate outside of the VPN tunnel. This is currently being worked on, in the meantime do not rely on NymVPN for strong anonymity yet. In the meantime, you can favour IPv4 which if more reliably supported than IPv6.

You can read more updates about this change in our dedicated help article "What to do if NymVPN is leaking DNS/WebRTC and IPv6 addresses?"

• When the connection fails, internet traffic goes in clear (no Killswitch) 

NymVPN does not have a built-in “kill switch” (a feature blocking all device online traffic in case of a VPN connection failure). When possible, use the built-in OS kill switch, such as the one found on Android devices. 

• When trying to connect to the same entry/exit gateway I receive the following error: "error: gateway directory error: unable to use same entry and exit gateway for location: [XX]"

To safeguard your privacy, NymVPN does not allow your traffic to be routed through the same entry and exit gateways. In locations with few gateways, the random gateway selection made by NymVPN may result in the same gateway selected twice, which triggers this error message. Try re-connecting or selecting a different set of entry/exit locations.

• The access credentials limit usage at 1GB per gateway/day

If you've hit the data allowance cap, select a different set of entry/exit locations and Connect again. 

• The connection to gateways can be unreliable which prompts authentication errors

If you are having authentication errors or failure to connect to a specific gateway, please select a different entry/exit locations.

• The connection can timeout after an extended period of time

If the connection drops after an extended period of time, please try to Connect again and/or select a different set of entry/exit locations. 

Android

• NymVPN fails to reconnect after flight mode is toggled or after a phone call

An update should fix the issue. In the meantime, quit and reopen the app to reconnect.

iOS

• When adding a credential the error "The operation couldn't be completed" occurs

Get in touch with the Customer Experience team at Nym, share the invalid credential and ask for a new one.

• The iOS app is not offered on the App Store for French users

You can get the NymVPN iOS app via TestFlight.

• Switching between WiFi and mobile data may halt connection

Switch mode and then reconnect, if you are unable to connect, please restart the app. 

Linux

• I can’t install the app on GNOME

The team is working on an improved standard Debian package.

macOS

• Browsing on Safari with macOS 15 may be non-functional

Please use a different browser if you are experiencing issues with Safari. 

Windows

• Windows protected your PC 

Microsoft Defender may flag NymVPN installer (NymVPN_0.2.3_x64-setup.exe) as an unrecognized app. To proceed with the installation, select "More Info" and "Run anyway". 

• Fast mode is unavailable

As we transition the Fast mode to Wireguard, this is currently not available in Windows. 

• When installing NymVPN on a Windows device the error "The code execution cannot proceed because VCRUNTIME140.dll was not found. Reinstalling the program may fix this problem." occurs

This error typically occurs because a necessary component, the VCRUNTIME140.dll file, is missing from your system.

You can read how to fix this error in our help article "How to fix VCRUNTIME140.dll error after installing NymVPN?"

If you encounter any errors or bugs not listed above, please submit a ticket by clicking the Get in Touch button and choosing the option that best describes your issue.